Terms

Last Updated: August 28, 2026

These Terms and Conditions govern the use of Lillyesp.com and the purchase of products or services offered through the website.

By accessing or using Lillyesp.com, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these Terms, please do not use this website.

1. Company Information

For the purposes of these Terms and Conditions:

Company Name: Lilly ESP Research, S.L.
Trading Name: Lilly ESP
Website: LillyESP.com
Registered Address: Calle de Alcalá, 120, 28009 Madrid, Spain
NIF: B12345678
VAT Number: ESB12345678

Important: The company details above should be replaced with your actual legally registered company information before publication.

2. Scope of These Terms

These Terms apply to:

  • Access to and use of Lillyesp.com;
  • Product information displayed on the website;
  • Orders placed through the website;
  • Payments, deliveries, cancellations, and refunds;
  • Communications between customers and Lilly ESP.

We may update these Terms from time to time. The version published on the website at the time of use or purchase will generally apply to the relevant transaction, subject to applicable law.

3. Eligibility

By using this website or placing an order, you confirm that:

  • You are legally capable of entering into a binding agreement;
  • You are of the minimum age required under applicable law;
  • The information you provide is accurate and complete;
  • You will use the website and any products in accordance with applicable law.

We reserve the right to refuse or cancel orders where permitted by law.

4. Products and Product Information

Lilly ESP aims to provide accurate product descriptions and information. However, product descriptions, images, packaging, availability, and other information may change.

We do not guarantee that all information displayed on the website will always be completely free from errors or omissions.

Product information provided on LillyESP.com is for general informational purposes unless otherwise expressly stated.

Nothing on this website should be interpreted as personal medical advice, diagnosis, or treatment advice.

5. Medical and Regulatory Compliance

Certain products associated with weight management or metabolic health may be subject to strict legal and regulatory requirements.

Where a product is classified as a prescription medicine, regulated medicinal product, or otherwise restricted product, it may only be supplied, promoted, prescribed, dispensed, or delivered in accordance with applicable laws and regulatory requirements.

Lilly ESP reserves the right to:

  • Request legally required documentation;
  • Verify eligibility where legally permitted;
  • Refuse or cancel an order;
  • Restrict access to certain products;
  • Require compliance with applicable prescription or healthcare requirements.

Customers are responsible for ensuring that their intended purchase and use comply with applicable laws.

6. No Medical Advice

Information available on LillyESP.com is not intended to replace professional medical advice.

Customers should consult an appropriately qualified healthcare professional regarding:

  • Medical conditions;
  • Potential treatments;
  • Weight-management decisions;
  • Possible contraindications;
  • Interactions with other medicines;
  • Questions relating to the suitability or safety of a product.

In an emergency, customers should contact the appropriate emergency services or healthcare provider.

7. Orders

Placing an order through LillyESP.com constitutes a request to purchase the selected product or service.

An order is not necessarily accepted simply because an automated order confirmation has been sent.

We may refuse or cancel an order where:

  • The product is unavailable;
  • There is an obvious pricing or product-description error;
  • Payment cannot be authorised;
  • Legal or regulatory requirements have not been met;
  • Fraud or unauthorised activity is suspected;
  • The customer has provided inaccurate information;
  • Applicable law requires cancellation or refusal.

Where payment has already been taken and an order is cancelled, we will process an appropriate refund in accordance with applicable law.

8. Prices and VAT

Product prices will be displayed on LillyESP.com in the applicable currency.

Unless otherwise stated, prices will indicate whether applicable taxes, including VAT, are included.

Delivery charges, where applicable, will be displayed before the customer completes the order.

We reserve the right to change prices at any time before an order is accepted. A price change will not normally affect an order that has already been accepted, except where correction is required due to an obvious error.

9. Payment

We may offer one or more secure payment methods through third-party payment providers.

By submitting payment information, you confirm that you are authorised to use the selected payment method.

We may suspend or cancel an order if:

  • Payment is declined;
  • Payment cannot be verified;
  • Fraudulent activity is suspected;
  • The transaction violates applicable law.

We do not guarantee the availability of every payment method at all times.

10. Delivery

Delivery options, estimated delivery periods, and applicable charges will be displayed during the ordering process where applicable.

Estimated delivery times are estimates only unless otherwise required by law.

Customers are responsible for providing a complete and accurate delivery address.

We may not be responsible for delays caused by:

  • Incorrect customer information;
  • Delivery-service disruptions;
  • Customs or regulatory procedures;
  • Events outside our reasonable control.

Products will only be delivered where such delivery is legally permitted.

11. Returns, Cancellations and Refunds

Consumer rights may vary depending on the product purchased and the applicable law.

Certain products, particularly sealed health, hygiene, medicinal, temperature-sensitive, personalised, or otherwise regulated products, may be subject to special rules concerning cancellation and returns.

Where the law permits a customer to cancel or return an order, Lilly ESP will provide the relevant information and procedure.

A refund may not be available where:

  • The product has been opened or used;
  • The product cannot be safely returned;
  • A legal exception to cancellation rights applies;
  • The product is exempt from return requirements under applicable law.

Nothing in these Terms is intended to remove or limit mandatory consumer rights.

12. Product Availability

All products displayed on LillyESP.com are subject to availability.

We do not guarantee that a product displayed on the website will always be available.

We reserve the right to:

  • Withdraw products;
  • Limit quantities;
  • Change product information;
  • Restrict sales to permitted jurisdictions;
  • Suspend or discontinue services.

13. Customer Responsibilities

Customers agree not to:

  • Provide false or misleading information;
  • Attempt fraudulent transactions;
  • Misuse the website;
  • Interfere with website security;
  • Use the website for unlawful purposes;
  • Circumvent product eligibility requirements;
  • Resell products where prohibited by law;
  • Misrepresent their identity or eligibility.

We may suspend or restrict access where we reasonably believe these Terms have been violated.

14. Intellectual Property

The content available on LillyESP.com, including text, graphics, logos, branding, website design, images, and other materials, may be protected by intellectual-property laws.

Users may not reproduce, copy, distribute, modify, or commercially exploit website content without prior written permission, except where permitted by applicable law.

15. Third-Party Services

LillyESP.com may use third-party providers for services such as:

  • Payment processing;
  • Website hosting;
  • Delivery and logistics;
  • Customer communications;
  • Analytics.

We may also link to third-party websites. We are not responsible for the content, availability, or privacy practices of external websites.

16. Privacy

Our handling of personal data is governed by our Privacy Policy and, where applicable, our Cookie Policy.

By using LillyESP.com, you acknowledge that personal data may be processed in accordance with those policies and applicable data-protection law.

17. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

To the maximum extent permitted by applicable law, Lilly ESP will not be liable for indirect or consequential losses arising from the use of the website.

Nothing in these Terms limits mandatory consumer protections or other rights that cannot legally be excluded.

18. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including:

  • Natural disasters;
  • Government actions;
  • War or civil disturbance;
  • Transport disruptions;
  • Internet or telecommunications failures;
  • Major supply-chain interruptions;
  • Other events beyond reasonable control.

19. Governing Law and Jurisdiction

These Terms shall be governed by the applicable laws of Spain, without prejudice to mandatory consumer-protection rights that may apply.

Where legally permitted, disputes relating to these Terms shall be subject to the jurisdiction of the competent Spanish courts.

20. Contact Information

For questions regarding these Terms and Conditions, please contact:

Lilly ESP
Calle de Alcalá, 120
28009 Madrid
Spain

Website: LillyESP.com
Email: [INSERT CUSTOMER SUPPORT EMAIL]

21. Changes to These Terms

We may revise these Terms and Conditions when necessary due to changes in:

  • Applicable law;
  • Business operations;
  • Website functionality;
  • Products or services;
  • Regulatory requirements.

The latest version will be published on Lillyesp.com with an updated effective date.